## Presentation of ITSM4Outlook Interface

ITSM4Outlook is installed as an extension of Outlook and acts as a bridge to BMC Remedy. It provides users with new menus, options and panels. Once ITSM4Outlook is installed, a new tab, called ITSM, will be available in the ribbon of Outlook. From this menu you have access to different options.

1. The _New Incident_ button allows you to create an incident from an email, and to categorize and assign the request through the _create incident_ panel.
2. Activating the _Service Today_ button will display the _ITSM Service Today Panel_. This panel shows your workload and enables you to perform the main ITSM tasks in order to manage your tickets.
3. The _search_ field allows you to quickly search ITSM records.
4. The _work log_ section gives you direct access to all the available information related to the incident. For example, you can have a look to the source email that is automatically added when creating an incident.

In addition, new options are available in the contextual menu that appears when you right-click on an email. For instance, you can create a new incident, open the incident related to this email, or attach information to the work log.

All the different interfaces and menus of ITSM4Outlook have been specially designed from a user-centric perspective in order to be as intuitive and easy-to-learn as possible.