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Server Component 2.2.0.2

Released 04 September 2020

Release notes

END OF VERSION SUPPORT NOTICE
As of May 1st 2020, support for Remedy 8.x & 9.0 is discontinued as those versions are now “end of life”.

ITSM4Office now supports Remedy/Helix from version 9.1.x.

Important: Upgrade All Clients to v2 first as this Server Component is not backward compatible with v1 Clients.

v 2.2.0.2

Enhancements:

• ITSM4Office is now available as a Deployment Package (Helix & On-premises)

Customers who want to switch to a Deployment Package pipeline need to upgrade manually one last time to the 2.2.0.2 in order to avoid Data Import issues.

Bug Fix:

• Fix ' maxAttachSize' Error on the ' ITSM4Office:Application Profile' form

v 2.2.0.0

Enhancements:

• Change Risk Assessment View

Bug Fix:

• Fix installation error ORA-01790 happening during the Rebuild of the Union View
• Fix "ERROR (62850): The $Process$ process requires a rejection justification, which the approver failed to provide."
• Fix Hierarchical groups access issue.

Client 2.3.8381.19484

Released 12 December 2022

Release notes

• v2 Server Component is needed to enable the new features.
• This Client is backward compatible with v1 Server Component.
• ITSM4Outlook can now be used by "non-support staff" for following upon requests & Approvals.

v 2.3

Enhancements:

• RSSO - Support for SAML Web Authentication (HTTP-Redirect)

Bug Fix:

• Fix ' Could not create SSL/TLS secure channel' Error
• Minor Bug Fixes

v 2.2

Enhancements:

• API v2
• Change Risk Assessment Questions/Answers
• Add Scheduled Changes, Workorders and Tasks to the Outlook Calendar
• Synchronization of those followed scheduled Items
• Add Reminder in Outlook for non-schedulable tickets
• Other Bug Fixes

Bug Fix:

• RSSO 19.02 authentication issues
• Email Drag and drop issues with Outlook x64
• Fix initialization issues with the Service Today panel

v 2.1

Enhancements:

• Work Info edition & attachments update.
• Full "Change" support.
• "Relationships" support.
• "Service request" support.
• "Approval" support.
• "Live" Priority calculation.
• New API and even more customization capabilities.
  • Custom Search and Sort Fields.
  • Custom views/fields/style/template.
  • Support for AR "Service" workflows in Actions & Client Scripts