Blog

[The Importance of User-Centered Design](/content/en/blogs/blog/importance-user-centered-design "The Importance of User-Centered Design"/index.html)

09 Oct, 2015

[The Importance of IT Solution Users' Acceptance](/content/en/blog/importance-it-user-acceptance "The Importance of IT Solution Users' Acceptance"/index.html)

30 Sep, 2014
When deploying a new IT solution within an organization, it is critical to ensure its users acceptation.

[The Importance of Incident Management Systems](/content/en/blog/importance-of-incident-management-systems "The Importance of Incident Management Systems"/index.html)

10 Sep, 2014
An IT incident is an unplanned interruption or disruption of an IT service or IT infrastructure. In order to deal with these incidents and to mitigate their impacts on business processes, organizations have come up with Incident Management Systems.