# hdt-software.com > AI-optimized mirror of hdt-software.com containing 48 pages totalling 8,363 words of clean markdown content, structured data, and semantic HTML. Original source: https://hdt-software.com/. Last updated: 2026-06-15T02:17:13.034Z. Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG). ## Homepage - [HDT brings you, Intuitive, Powerful, Innovative, Comprehensive, Effective solutions to improve your competitiveness.](/content/site-root.html): HDT Software provides unique and innovative solutions that improve and optimize IT processes in order to increase the competitiveness of organizations. (296 words) ## Articles & Blog Posts - [en/blog-category/itsm4outlook/index.html](/content/en/blog-category/itsm4outlook/index.html) (1 words) - [Blogs](/content/en/blog/index.html) (242 words) - [Video](/content/en/blog-category/video/index.html) (208 words) - [HDT will participate to BMC Engage 2016!](/content/blogs/news/hdt-will-participate-bmc-engage-2016/index.html): We are glad to announce that HDT is one of the Official Sponsors of BMC Engage 2016. We will be there to launch and present our solution, and to discover the latest innovations on the market. We hope to meet you there! (87 words) - [Viva Las Vegas!](/content/blogs/news/viva-las-vegas/index.html): The HDT team was at BMC Engage 2016 in Las Vegas, as Silver Sponsor, in order to announce the official release of ITSM4Outlook. It has been a fruitful event and quite an experience for us! Thank you to everyone who came to our booth to discover our solution. We are already looking forward to 2017 for the next Engage event! (93 words) - [The Importance of IT Solution Users' Acceptance](/content/en/blog/importance-it-user-acceptance/index.html): When deploying a new IT solution within an organization, it is critical to ensure its users acceptation. (364 words) - [Las Vegas](/content/en/tags/las-vegas/index.html) (94 words) - [The Importance of User-Centered Design](/content/en/blogs/blog/importance-user-centered-design/index.html): User-centered design is the process of designing a system from the perspective of how it will be understood and used by a human user. (262 words) - [General](/content/en/blog-category/general/index.html) (127 words) - [The Importance of Incident Management Systems](/content/en/blog/importance-of-incident-management-systems/index.html): An IT incident is an unplanned interruption or disruption of an IT service or IT infrastructure. In order to deal with these incidents and to mitigate their impacts on business processes, organizations have come up with Incident Management Systems. (340 words) - [The Importance of IT Solution Users' Acceptance](/content/blog/importance-it-user-acceptance/index.html): When deploying a new IT solution within an organization, it is critical to ensure its users acceptation. (364 words) - [The Importance of Incident Management Systems](/content/blog/importance-of-incident-management-systems/index.html): An IT incident is an unplanned interruption or disruption of an IT service or IT infrastructure. In order to deal with these incidents and to mitigate their impacts on business processes, organizations have come up with Incident Management Systems. (351 words) - [HDT is certified by BMC as Technology Alliance Program Premier Partner](/content/blogs/news/hdt-certified-bmc-technology-alliance-program-premier-partner.html): HDT Software is now officially recognized as BMC Technology Alliance Program Premier partner. https://marketplace.onbmc.com/companies/289 (82 words) - [Downloads](/content/downloads/index.html): Download the latest ITSM4Office software release (382 words) - [Introduction to ITSM4Outlook's Interface](/content/en/support/kb/kb161001/index.html): ITSM4Outlook is an integration application that connects your BMC Remedy ITSM client to Microsoft Outlook. It is installed as an extension of Outlook and provides users with new menus, features, options and panels. In this article, we will present its interface and the different menus available. Global Overview ITSM Menu ITSM4Outlook is installed as an Outlook’s add-on. Once (489 words) - [HDT releases its new logo!](/content/blog/hdt-releases-its-new-logo/index.html): HDT releases its new logo! (56 words) - [Contact](/content/contact-us/index.html): Contact us at contact@hdt-software.com if you want to know more about HDT Software and our ITSM solutions (59 words) - [HDT releases its new logo!](/content/en/hdt-releases-its-new-logo/index.html): HDT releases its new logo! (44 words) - [Tutorials](/content/blogs/tutorials/index.html) (208 words) - [Viva Las Vegas!](/content/en/viva-las-vegas/index.html): The HDT team was at BMC Engage 2016 in Las Vegas, as Silver Sponsor, in order to announce the official release of ITSM4Outlook. It has been a fruitful event and quite an experience for us! Thank you to everyone who came to our booth to discover our solution. We are already looking forward to 2017 for the next Engage event! (96 words) - [ITSM4Outlook](/content/itsm4outlook/index.html): ITSM for Outlook is a Microsoft Outlook Integration with BMC Remedy ITSM. It enables Support Staff to perform ITSM tasks right from Outlook. (216 words) - [Tutorials](/content/en/blogs/tutorials/index.html) (208 words) - [HDT releases its new logo!](/content/en/tags/logo/index.html) (36 words) - [HDT](/content/en/tags/hdt/index.html) (101 words) - [Engage 2016](/content/en/tags/engage-2016/index.html) (94 words) - [Accessing and Searching ITSM Records](/content/blogs/tutorials/accessing-and-searching-itsm-records/index.html): ACCESSING INFORMATION When creating an incident or IT request with ITSM4Outlook, the ID of the generated ticket will automatically be attached to the subject of the email and to all the following emails related to this incident. In this case, doing a right-click on the email and selecting the ID will open directly the record in the ITSM Service Today Task Panel. ITSM4Outlook (628 words) - [News 02](/content/en/news-02/index.html): Pruebas de noticias (31 words) - [Adding Information to the Work Log](/content/blog/adding-information-to-work-log/index.html): This video tutorial shows you the possibilities of ITSM4Outlook for adding information to the work log. (315 words) - [First Configuration of ITSM4Outlook](/content/blog/first-configuration-itsm4outlook/index.html): This video tutorial explains how to setup and configure your ITSM4Outlook. (147 words) - [HDT Software Legal Information](/content/en/legal/index.html) (78 words) - [Presentation of ITSM4Outlook Interface](/content/blog/presentation-itsm4outlook-interface/index.html): This video tutorial presents the interface of ITSM4Outlook with all its related menus. (282 words) - [Subscribe](/content/newsletter/subscribe/index.html) (41 words) - [News](/content/en/blogs/news/index.html) (94 words) - [Downloads](/content/en/downloads/index.html): Download the latest ITSM4Office software release (380 words) - [ITSM4Outlook](/content/en/itsm4outlook/index.html): ITSM for Outlook is a Microsoft Outlook Integration with BMC Remedy ITSM. It enables Support Staff to perform ITSM tasks right from Outlook. (227 words) - [Blog](/content/en/blogs/blog/index.html) (127 words) - [Creating an Incident with ITSM4Outlook](/content/blog/create-incident-with-itsm4outlook/index.html): This video tutorial describes the different ways to create an incident with ITSM4Outlook. (394 words) - [Hervé Roux](/content/en/team/herv-c3-a9-roux/index.html): Hervé has a strong IT background with 10 years’ experience as IT Manager. He is the founder of HDT and the creator of ITSM4Outlook. (57 words) - [**KNOWLEDGE ARTICLES**](/content/en/knowledge-articles/index.html): KNOWLEDGE ARTICLES The following articles will give you more information on how to install, configure and use ITSM4Outlook. - Introduction to ITSM4Outlook's Interface (42 words) - [HDT brings you, Intuitive, Powerful, Innovative, Comprehensive, Effective solutions to improve your competitiveness.](/content/en/index.html): HDT Software provides unique and innovative solutions that improve and optimize IT processes in order to increase the competitiveness of organizations. (308 words) - [News hdt-software](/content/en/news-hdt-software/index.html) (119 words) - [Mission & Values](/content/en/mission-and-values/index.html): Vision, mission and values of HDT Software (24 words) - [Contact](/content/en/contact-us/index.html): Contact us at contact@hdt-software.com if you want to know more about HDT Software and our ITSM solutions (51 words) - [FAQs](/content/en/faqs/index.html) (21 words) - [About HDT](/content/en/about-hdt/index.html): HDT Software is a distributed company formed by experts that are committed to deliver innovative IT solutions (66 words) - [Support](/content/en/support/index.html): This support section contains all the knowledge articles, video tutorials and FAQs about ITSM4Outlook (20 words) - [Main Content Header](/content/sitemap-xml.html) (11 words) ## Resources - [Full Page Index](/index.html): Browse all cached pages with rich metadata - [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines - [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery - [Robots.txt](/robots.txt): Crawler directives